Zephie’s Cakes And Desserts

Policies Deposits / Payments We require a 50% non-refundable deposit for all orders and this is due day of ordering by 7pm. Remaining Balances are due on the due date of order no later than 7pm that day. Due to being a home-based business , we can only take so many orders per weekend/weekday. If an order is canceled, any payment made on your order is non-refundable and non transferable. All cancellations and changes are required 7 days prior to the date of pick up. ​ Refunds / Exchanges Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders Once you or a designated party has picked up an order and signed for it, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake. In some instances you may bring the cake back in for design adjustments but this is an additional charge if the cake has been signed for. All products are the responsibility of the customer once it leaves my home. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes and desserts are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably within 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Zephie’s Cakes and Desserts. Please understand that we cannot issue refunds for cakes or desserts that have already been completely eaten. Cancellation / Changes Changes and cancellations to retail orders are accepted up until 7 days prior to the date of pick up. We are unable to make changes on orders after that time frame. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 7 days in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless of the circumstances. You will be required to pay the full amount if the order is canceled with less notice. Guarantee / Disclaimer We do all that we can to make sure that your order is decorated to the specification on your written order form. Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of Zephie. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators. All orders are subject to these policies listed above.